At Al Jebal Opticals LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple 7-day return and exchange policy for eligible products.

Returns & Exchanges

You may request a return or exchange within 7 days from the date of purchase, subject to the following conditions:

Eligibility

To qualify for a return or exchange:
- The original purchase invoice or proof of purchase must be presented.
- The item must be unused, unworn, undamaged, and in its original packaging with all tags intact.
- Only the following products are eligible:
  - Sunglasses
  - Ready readers
  - Frame-only purchases (without prescription lenses)

A one-time exchange is permitted for each eligible product.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:
- Prescription lenses
- Custom-made or personalised products
- Opened contact lenses
- Accessories
- Sale, clearance, promotional, or discounted items
- Products showing signs of wear, misuse, alteration, or accidental damage
- Products purchased on the same invoice as non-returnable items (where applicable)

How to Return an Item

You can return your eligible item by either:
- Visiting your nearest Al Jebal Opticals LLC branch, or
- Sending the product by courier to our designated return address.

Please note:
- Customers are responsible for courier charges when sending returns to us.
- One replacement shipment following an approved exchange will be provided free of charge.
- Returns sent without first contacting us and receiving return instructions may not be accepted.

Initiate a Return or Exchange

Email: info@aljebalopticals.com
Return Address: Our Store Any

Once your returned item has been received and inspected at our office, we will process your exchange and ship the replacement item.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon receiving it.

If you receive:
- A defective product
- A damaged item
- The wrong item

please notify us within 7 days of receiving your order.

After inspection, we will advise you of the outcome within 5 business days.

If the issue is confirmed to be a manufacturing defect, we will provide either:
- A replacement product, or
- A refund or store credit (where applicable).

Damage resulting from misuse, accidents, improper care, or normal wear and tear is not covered under this policy.

Refund Policy

Al Jebal Opticals LLC generally operates a return and exchange policy rather than a refund policy.

Refunds will only be provided in the following circumstances:
- Approved manufacturing defects where replacement is not possible.
- Any other situation required under applicable UAE consumer protection laws.

If approved:
- Refunds will be processed using the original payment method.
- Refunds will be completed within 10–14 business days after approval.
- Processing times may vary depending on your bank or card issuer.
- Shipping charges and Cash-on-Delivery (COD) fees are non-refundable.

If more than 15 business days have passed since your refund was approved, please contact us at: info@aljebalopticals.com

Warranty

Eligible eyewear is covered by a one (1) year manufacturer's warranty, subject to the terms and conditions of the respective brand.

The warranty covers manufacturing defects only and does not cover:
- Accidental damage
- Misuse
- Improper handling
- Scratches
- Normal wear and tear

Warranty coverage may vary depending on the brand.

Policy Updates

Al Jebal Opticals LLC reserves the right to amend or update this policy at any time without prior notice.

Nothing in this policy affects your rights under the applicable UAE Consumer Protection Laws.

Contact Us

If you have any questions regarding returns, exchanges, refunds, or warranty claims, please contact us:

Al Jebal Opticals LLC

Email: info@aljebalopticals.com